This is a classic example of CHEAP AT TWICE THE PRICE.
I ordered a book “The Interpretation of murder” by Jed Rubenfeld through rediff shopping on 4th July 2008, and paid via ICICI bank transfer. Astonishingly the book was dirt cheap ! INR 258 only !
So the order is supposed to arrive at my doorstep in a week. I wait anxiously for it. After a week when the order does not arrive I login to rediff shopping and it shows the delivery status as PENDING. So I send an email to the seller:
Hi !!
This is regarding order number
4703702
from rediff shopping. The book “The interpretation of Murder.”
Please let me know by when I can receive it. Also please let me know the consignment number of the courier so that I can track the order at the courier’s website.
Regards,
Arnav.
In response I get the following email from the seller.
Dear Arnav,
There has been price revision of this book which did not show up on the website by Rediff. Due to which the title ordered by you could not be processed. We have no other choice but to cancel your order.
We apologize for any inconvenience caused to you.
Thanking you,
Sincerely,
XXXXXXX
Customer Service – Online Sales
So I call up the seller, and they tell me that they cannot claim responsibility for the same, as rediff failed to show the price revision on their site. So I would have to contact rediff for the same. I look up into the sky (ok, my ceiling), and do that thing I do (U)
I send rediff shopping customer support this email:
Name: ArnavPhone Number: **********message : Sir, my order has been cancelled by the seller.They said:“Dear Arnav,There has been price revision of this book which did not show up on the website by Rediff. Due to which the title ordered by you could not be processed. We have no other choice but to cancel your order.We apologize for any inconvenience caused to you.”Please refund my money asap.
Dear Sir / Madam,
Reference to your order placed with us, we would like to inform you that all products on our site carry a lead-time of delivery. This is the delivery period within which your order is scheduled to be delivered.
Due to an overwhelming response to the recent offers on our site, there has been a slight delay in the dispatches and we apologize for the same. As of now, all orders are being processed for dispatch and the site will be updated shortly with the airway bill number. Be assured that your order will be delivered within few days.
We thank you for your patience.
Warm Regards,Support Team
Rediff Shopping
SIR,
PLEASE PAY ATTENTION TO MY PROBLEM RATHER THAN REPLYING BLINDLY.
There has been a price revision in the product which failed to show on rediff.
The seller is denying any responsibility of it.
They said:
There has been price revision of this book which did not show up on the website by Rediff. Due to which the title ordered by you could not be processed. We have no other choice but to cancel your order.We apologize for any inconvenience caused to you.YOU have to refund my money as the order has been cancelled.You don’t understand PLAIN ENGLISH OR WHAT??
Arnav.
After waiting for some days to allow the highly qualified rediff staff to understand the syllogisms used above, I get an email saying that:
Dear Arnav,
Greetings from Rediff.com
We regret to inform you that the title ordered (THE INTERPRETATION OF MURDER) is out of stock with our vendors. They have attempted to procure the same, but have not been successful in doing so.
Hence, we are canceling your order: 4703702 and arranging to refund the amount charged for the same. Please be assured that the refunded transaction shall reflect in your next monthly card statement.
We are really sorry for the inconvenience caused to you on behalf of our merchant partner.
Assure you of prompt and courteous response on all your visits to Rediff.com
Warm Regards,
XXXXXX
P.S: Please do not change the subject line for future correspondence .
Dear Arnav, you correctly pointed out rediff problem that the customer service doesn't bother to read/understand the mail before blindly replying it.
The staff seems untrained/inexperienced and hence highly unprofessional. I have been through this many times with them.
Shailesh
Their website kept telling that the transaction could not be completed due to browser problems. So I tried with three times using different browsers/computers. And still same thing. So I actually called my parents to buy Rakhi and send it to my brothers. Then I found out a day later that the order through Rediff has actually been placed 3 times. So I called immediately to cancel the redundant orders. And they asked me to send an email at customer support. I did that. They responded back 4 days later that the order cannot be cancelled because it has already been dispatched. I am still fighting with them and they will not return my $100 for all the three orders put together.
They are just interested in somehow extracting money from the customer. Customer care is the least of their priorities.
@PT1, Exactly! It\’s rubbish! Only eBay or Amazon for online shopping!!